IVR Service Provider Delhi

With the increasing inclination towards customer oriented business practises, An IVR service provider in Delhi can be a boon for every business across the national capital region. Keeping a regular touch with your audience is imperative for running of a successful business. An IVR or Interactive Voice Response in an invaluable tool for any company and along with smoothening up your organization’s communication, it helps in cutting down the costs involved in manually keeping a touch with the customers. An IVR system uses a telephonic menu system which enables the identification, segmentation and the routing of callers to the concerned person in your team.


An IVR application provides a pre-recorded voice response for various situations and eases your task of communication with your organization’s audience. It is a software that enables an organization to use the pre-recorded greetings or menu that your customer can access through a phone keypad as well. Being a renowned and one of the most trusted IVR service provider in Gurgaon, we make sure that you may the most of your business’ communication with your customers.


When you shortlist an IVR company for your business, make sure that you are clear on these questions:

  • Can you integrate the IVR system with other software or hardware applications?
  • Is the IVR system easy to modify over time?
  • Can you try the IVR system before you buy it?
  • How will your customers navigate the IVR system?
  • What type of customer interaction can the IVR system handle?


You can s use a virtual telephone number that can forward your calls to the desired numbers as per your requirement. We are proud to be known as the best virtual number service provider in Gurgaon and we can assist you in running all the communication involved in your business smoothly. The virtual numbers offered by SMS Plus are cost-effective, geographically flexible and enable external device forwarding. You can also associate with us as a virtual number service provider in Delhi and work upon your business’s communication successfully and a hassle-free manner.


  • SMS Notifications

    You will get real time SMS notification for every call. You need not to Login every time.

  • Real Time Reporting

    You will get real time reporting on every call landed in your IVR Panel.

  • Real Time Call Forwarding

    Your call will be forwarded in real time. Yes as fast as lightning speed. Real time Forwarding.

  • Operator Tracking

    You will get Operator detail in reports. You can track the operator for every call.

  • Mobile Friendly Web Panel

    100% device compatible. Now you can access from any of your device on your fingertips.

  • Unlimited Channels

    No chance to miss even a single call. Yes you will get unlimited channels with your IVR number.

  • Custom Setup

    You can setup your IVR as per your need. If you don’t wish to attend call after office hours you can do that.

  • CRM Integration

    You can integrate the IVR with your existing CRM with our Universal Push API for live tracking.

  • Multi User Login

    You will get multi user login for your team members so that they can track their Live calls.


In today's cut-throat competitive market, IVR is nothing short of a boon for the business that is exposed to direct public dealing in its day to day operations. IVR plays a vital role in managing one of the most critical stakeholders of a business called a consumer. Although IVR was not a popular phenomenon just one decade back, in the past few years the paradigm has shifted dramatically. In the current scenario, this automated call responding system has become the backbone of businesses. Especially in the context of a country like India, where there are close to 1 billion mobile phones, the use of IVR has become a matter of compulsion.


So for a business, this tool is not only beneficial from the point of view of operational efficiency but is also crucial for creating and enduring customer's trust, as no business can ever surge ahead with unsatisfied and sulking customers. However, the use of IVR ensures quick and timely redressal of consumer grievances in large volume which ultimately results in greater customer satisfaction. Apart from these things, it is also a fantastic cost saver for business organizations in a way that it helps in reducing the dependence upon human resources that is quite unlikely to yield output equal to a machine. So a combination of these benefits makes IVR a deadly tool in today's scenario.


Frequently Asked Questions

Understand the Keypoints for IVR


IVR or Interactive Voice Response is a tool that allows incoming callers to operate through the phone system prior to his chat with the human operator. This technology primarily works on the DTMF or touch tones, which is based on artificial intelligence. The tone performs the task of responding and routing the callers during the call until the call is transferred to a human operator.


As the name suggests, this technology is based on the interactive voice response. The DTMF or touch tones are the core of this technology. Amalgamated with Speech recognition, DTMF tones allow a user to talk and respond in its native language.


Since most of the phones support touch tones, where pressing a key creates a certain sound pitch. The IVR responds to the sound created by this touch tones and eventually helps the caller to take the further course of action.

The IVR is a beneficial bait for every business because it:
  • Saves everyone's time right from the operator to the customers.
  • Handles a large volume of calls.
  • Enhances the process of customer-brand relationship building.
  • Cuts down human involvement in the process which in turn helps in cutting down the cost.
  • Gives substantial push to the process of lead conversion.
  • It provides a more holistic view of customer relationship management.
To set up an IVR:
  1. Log in to the IVR account as an administrator.
  2. Click on the admin section.
  3. Select the numbers tab.
  4. Click on the phone number that you wish to configure an IVR.
  5. Choose the IVR tab.
  6. Add a new message next to the IVR message by clicking on the Add New message.
  7. Assign your IVR a name by typing it into the box next to the IVR message.
  8. Click on save once you are done with these steps.
Generally, three types of IVRs are used in every call center:
  1. Self- service IVR: Also called Auto-attendant, Self-service IVR is an automated voice that identifies callers and resolves their queries without any human intervention. Calls are transferred to live agents only when the caller is unable to find the information that he requires.
  2. Agent assisted IVR: In Agent assisted IVR, the agent pre-records the phrases to initiate a dialogue with the customer. This keeps a customer's frustration at bay that often occurs out of the complex menu options. This type of IVR is generally helpful in the process of operational cost optimization.
  3. Hosted IVR: Hosted IVR is an IVR solution that is installed on a hosted software platform that can be accessed through the internet. This type of IVR is used in organizations that provide 24×7 customer support services.

The IVRS can be operated either on a toll-free number or a 10-digit mobile number of virtual nature. The IVR package of SMS plus provides you the convenience of choosing the IVR number of your choice apart from providing add-ons like a conference call, call recording, unlimited level IVR, white list, blacklist, geographical routing, geographical barring, etc.


So, if you are one of those businesses who are involved in direct public dealing, then SMS Plus's IVR Package must be a part of your kitty. As it would be quite difficult for you to find features like the welcome message, Pre IVR announcement, call back request, blacklist, white list, IVR widgets, holiday mode, and max call duration set up under a single umbrella in a pocket-friendly budget.


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What we do

SMS Plus is the company if you are thinking of promoting your business online through Bulk SMS service. We provide transactional and promotional sms service all over India. You will be in safe hands if you are using our sms panel as our panel is equipped with all the advanced features like sms tracking, live reports, sms scheduling, sender id creation, shorten url etc. So, do not hesitate to choose our services and speak to our experts today to take your business on new heights.


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    People are not fond of reading infact they prefer to listen and Voice Call is the best alternative of the same in real time basis.


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    800+ IVR campaigns running, Manage your business online, Record audio, Download reports, 30 days backup stored



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